Platform cheat sheet
Internal: for sales and service conversations
In one sentence: proAV.Net is our platform for building, monitoring and supporting AV systems. Software on every control processor connects each room to a secure, real-time cloud portal where we and the client can see, manage and improve the estate, with AI built in.
See every room, live
Wherever your rooms are, you'll see their health on one screen, live. If something in a room goes down, we know before your users do.
“We already get alerts from our room-booking or IT monitoring tools.” → Those see the network port. We see inside the room — the codec, the display, the DSP, the control program — and why it failed.
Fix it before they call
Most faults are fixed remotely in minutes, often out of hours, so your rooms are working when people arrive.
“Remote access sounds like a security risk.” → Access goes through the cloud tunnel the processor opens itself, so no inbound ports or VPNs are needed. Every action is permission-checked and recorded.
Data clients can act on
You'll know which rooms are really used, which are booked and left empty, how much energy they draw and how people rate them.
“Our workplace team already has occupancy sensors.” → We combine sensors, calendars and codecs per room, and put that alongside user ratings and energy. It's the AV view of the workplace your sensors alone can't give you.
Built faster, built the same way
We don't start from a blank page. Every system is built on the same proven platform, so you get it sooner and it behaves consistently across every room.
“Is AI-written code reliable?” → AI speeds up the engineers; it doesn't replace them. Every change is reviewed by a person, runs through 800+ automated API tests and a full build, and has to pass an approval gate before release.
Safe, controlled releases
Updates are tested automatically, approved by a person, and rolled out on a schedule that suits you. We can always see, and roll back to, exactly what's running.
“Updates have broken our rooms before.” → Every build is tested and trialled on our test environment first. Versions carry their git commit, and config history means we can put a room back exactly as it was.
Enterprise-ready security
Your team signs in with your own identity provider, you decide who can do what, and your data is isolated from every other client.
“Our InfoSec team will need answers.” → There's a clear story: sign-in through their identity provider, least-privilege roles, all data access through permission-checked APIs, and a full audit trail. Engineering can join the call.
AI that asks before it acts
Your team can just ask which rooms had problems this week and why. The AI can suggest a fix, but nothing happens until a person confirms it.
“We don't want AI changing our systems.” → It can't, on its own. It reads through the same permissions as the user. Actions are only proposals until confirmed, and permission is re-checked at that moment.
Gets better with every project
You're not buying a one-off system. You're joining a platform that gets better every month, and those improvements reach your rooms too.
“Will we be locked in?” → Clients own their rooms and configuration, and integrations use open standards like REST, WebSockets and MCP. What keeps them is continual improvement, not lock-in.