MonitorVision
Proactive alert channels
Push offline and fault alerts to Teams, email or webhooks. Today, alerting is the portal's hotlist and live notifications.
For the client: The right person is told immediately, wherever they work.
What clients get
Their whole estate, live, in one place
This is what a client sees when they sign in. Try it: open an issue, watch the live chart, queue an action. It runs on demo data.
proav.cloud/portal · Contoso Estatesdemo data
212processors
211online
4issues
4.4★avg room rating
CP4-DUB-H3 · Dublin · Huddle 3
CPU and memory, % · sampled every 10 s (shown sped up)
CPUMemory
Memory creeping up is the kind of trend the service desk spots early and schedules a restart out of hours for.
Room usage · last 7 days
Hours per room, from occupancy sensors and calendars
OccupiedBooked but empty
View as table
| Room | Occupied (h) | Booked but empty (h) | Rating |
|---|---|---|---|
| Board Room | 22 | 3 | 4.6 |
| Town Hall | 14 | 9 | 4.1 |
| Huddle 3 | 31 | 2 | 4.8 |
| Training 2 | 9 | 12 | 3.2 |
| Exec Suite | 18 | 5 | 4.4 |
Training 2 is booked for 21 hours but empty for 12 of them, and rated 3.2★. That's evidence for the client's estates team.
The package is checked for compatibility with each processor before it's sent. Every action is logged with who sent it and its result.
One platform, four audiences
Different people at the client care about different things. Here's what each one gets, and the question it answers for them.
Facilities & workplace
Room usage, ghost bookings, occupancy, energy and satisfaction, per building and floor.
“Which rooms should we refit, resize or repurpose?”
IT & security
Their own SSO, custom roles, scoped API keys, outbound-only connections and an audit trail.
“Is this safe on our network, and who can do what?”
Meeting-room users
Rooms that work when they walk in, and a one-tap way to rate the room from the panel.
“Why doesn't the screen work?” Asked less often.
AV / service owner
The live hotlist, remote fixes, version control of every room and an assistant to ask.
“What's broken, and is it fixed?”
Feature explorer
Every capability, its status, and what it means for the client. Filter by area.
SecureAvailable now
Scoped API keys
Per-tenant keys with limited permissions for integrations and automation.
For the client: Plug proAV.Net into the client's own tools safely.
DeviceRegistry.Api/Endpoints/ApiKeyEndpoints.csManageAvailable now
Config versions & backups
Live config editor, setup wizard, templates, every revision kept with diffs, and property-list backup/restore.
For the client: Every change is recorded and reversible. Swap a failed processor and restore it in minutes.
DeviceRegistry.Api/Endpoints/ConfigEndpoints.csMonitorAvailable now
Estate map
Devices and locations plotted on a map, with health at a glance.
For the client: Multi-site clients see their whole estate geographically.
dashboard-ui/src/app/cloud/components/device-map/ManageIn beta
Follow-ups on feedback reports
Add an update and another screenshot to an earlier report.
For the client: Conversations stay on one thread instead of duplicate tickets.
DeviceRegistry.Api/Endpoints/PortalFeedbackEndpoints.csManageAvailable now
File explorer
Browse, preview, upload and download files on a processor.
For the client: No more FTP clients and site VPNs to swap a file.
DeviceRegistry.Api/Endpoints/FileExplorerEndpoints.csDeliverAvailable now
Firmware library
Firmware per model, with which processors are current or outdated across the fleet.
For the client: Security and stability patches tracked and applied deliberately, not forgotten.
DeviceRegistry.Api/Endpoints/FirmwareEndpoints.csMonitorAvailable now
Fleet hotlist
One screen ranks every issue across every site — offline processors, missing equipment, failing check-ins.
For the client: The service desk starts the day knowing exactly which rooms need attention, before anyone calls.
dashboard-ui/src/app/cloud/components/hotlist/ManageAvailable now
Issues linked to GitHub
Raise and track issues against a client's control-system package, with labels, comments and activity.
For the client: A fault seen in the portal lands with the engineers who own the code, with context attached.
DeviceRegistry.Api/Endpoints/GitHubEndpoints.csMonitorAvailable now
Connected equipment
Displays, codecs, DSPs, cameras and PDUs each processor controls — with online / missing state and driver warnings.
For the client: See the whole room, not just the control processor. "The projector is offline" arrives before the user does.
dashboard-ui/src/app/cloud/pages/device/linked-devices/MonitorAvailable now
Live, real-time portal
Device changes are pushed straight to every open dashboard over WebSockets, fanned out across cloud instances.
For the client: What you see is what is happening now — no refresh button, no stale status.
DeviceRegistry.Api/Realtime/SecureAvailable now
Tenants & locations
Each client is an isolated tenant with its own logo, sign-in domains, working hours and building → floor → room tree.
For the client: One platform for every client, with strict separation between them.
DeviceRegistry.Api/Endpoints/NamespaceEndpoints.csManageAvailable now
Network diagnostics
Ping, autodiscovery, IP table, CresNet, VC-4 status, BACnet and network tests — run from the processor itself.
For the client: See the network from the room's point of view. Settle "is it AV or IT?" in seconds.
DeviceRegistry.Api/Endpoints/NetworkDiagnosticsEndpoints.csSecureAvailable now
API-mediated data access
The portal and panels use Firebase only to sign in — every read and write of client data goes through the API's tenant and role checks.
For the client: A straightforward answer for client security questionnaires.
dashboard-ui/src/app/cloud/services/firebase-auth.service.tsMonitorAvailable now
Offline detection
A processor that misses check-ins for five minutes is flagged offline, and its noise is suppressed until it returns.
For the client: Clear, single alerts instead of a flood — the real problem is obvious.
DeviceRegistry.Api/Endpoints/DeviceEndpoints.csDeliverAvailable now
Package library
Every control-system program version with release notes, git commit and branch — deploy to one device or many after a compatibility check.
For the client: Consistent rollouts across an estate, and you always know exactly what is running where.
DeviceRegistry.Api/Endpoints/PackageEndpoints.csDeliverAvailable now
Shareable package links
Share a specific build with a short public download link.
For the client: Hand a build to a partner or site engineer in one click.
DeviceRegistry.Api/Endpoints/PackageLinkEndpoints.csManageAvailable now
Portal feedback with screenshots
Users send feedback with screenshots attached and follow its status.
For the client: A direct line from client to product team.
dashboard-ui/src/app/cloud/components/portal-feedback/ManageAvailable now
Remote & scheduled actions
Reboot, restart, update, apply a template, update firmware or move a device to another cloud — now or on a schedule.
For the client: Out-of-hours maintenance without anyone on site; fixes in minutes instead of a truck roll.
DeviceRegistry.Api/Services/ScheduledActionDispatcher.csManageAvailable now
Remote console
SSH, Telnet and CTP sessions to processors and network devices, tunnelled through the cloud.
For the client: Engineer-level access to any site from the browser, without VPNs.
DeviceRegistry.Api/Endpoints/RemoteConsoleEndpoints.csMonitorAvailable now
Remote logs
Every processor's logs, searchable by time range from anywhere.
For the client: Diagnose without a site visit or a laptop on a ladder.
DeviceRegistry.Api/Endpoints/LogEndpoints.csManageAvailable now
Remote touch panel & power
Operate the room's touch-panel UI and switch PDU outlets from the portal.
For the client: See exactly what the user sees and power-cycle a frozen display remotely.
DeviceRegistry.Api/Endpoints/UiProxyEndpoints.csInsightAvailable now
Device reports
Processors upload reports that can be browsed and downloaded per device or tenant.
For the client: Hand clients a documented record of their system.
DeviceRegistry.Api/Endpoints/ReportEndpoints.csInsightAvailable now
Room energy
kWh, average and peak watts per room from metered PDUs.
For the client: Sustainability reporting and evidence for switch-off policies.
proAV.Net.Core/DeviceSupport/Power/InsightAvailable now
Room feedback ratings
End users rate rooms from the touch panel; averages and comments roll up per room, location and tenant.
For the client: The voice of the meeting-room user, measured. Prove service quality and catch bad rooms early.
DeviceRegistry.Api/Endpoints/FeedbackEndpoints.csInsightAvailable now
Room usage & occupancy
Hours occupied, booked, and booked-but-empty per room, from occupancy sensors and room calendars combined.
For the client: Real evidence for estate decisions — which rooms are over-booked, which are ghost bookings, which to refit.
dashboard-ui/src/app/cloud/components/room-usage/SecureAvailable now
SSO & custom roles
Sign-in routed by email domain to Firebase or the client's SSO; custom roles built from fine-grained capabilities.
For the client: The client's IT team controls who sees and does what, with their own identity provider.
DeviceRegistry.Api/Endpoints/RoleEndpoints.csMonitorAvailable now
System monitor
CPU, memory and disk sampled every 10 seconds on each processor, with 7 days of history.
For the client: Spot a struggling processor trending towards trouble long before it fails in a meeting.
dashboard-ui/src/app/shared/system-monitor-chart/